How Digital Signage Helps Strengthen the Banker-Customer Relationship (Mvix)
According to Forrester, customer experience (CX) is a more powerful customer loyalty driver than price-value perception, specifically for banks and retailers. For banks, customer experience accounts for 55% of loyalty, and when taken together with price-value, the percent of loyalty goes up only slightly, to 56%. […]
Sun, Oct 18, 2015 at 8:11 PM